Leaving your device with us to assess and troubleshoot is often the best approach and the best value - only pay for the time we actually spend, not for the time spent waiting for Windows updates etc.
Pricing for Home
Phone / remote support
$50.00
Minimum Charge
(covers the first 15mins)
Have a quick question? No problem. We are happy to have a quick chat or point you in the right direction. Anything more involved and we will need to book it in and charge for our time.
We drive to you
$170.00
Minimum Charge
(covers the first 60mins)
Sometimes the convenience of our technician coming onsite at your home or business is the best way we can help you - enjoy this service without any additional travel costs*
Pricing for Business
You drop it off to us
$90.00
Minimum charge
(covers the first 30mins)
Leaving your device with us to assess and troubleshoot is often the best approach and the best value - only pay for the time we actually spend, not for time spent waiting for Windows updates etc.
Remote support
$50.00
Minimum charge
(covers first 15mins)
Have a quick question? No problem. We are happy to have a quick chat or point you in the right direction. Anything more involved and we will need to book it in and charge for our time.
We drive to you
$170.00
Minimum Charge
(covers the first 60mins)
Sometimes the convenience of our technician coming onsite at your home or business is the best way we can help you - enjoy this service without any additional travel costs*
Managed Services
FLEXIBLE PLANS
From $10 per PC per month
Managed Services (or MSP) allow us to pro-actively support the technology needs of your business. Not only does this allow us to actively work to protect your business against tech-related issues, this level of service also helps ensure your business is getting the most out of your technology.
Frequently asked questions
Payment methods
We accept Eftpos/Visa/Mastercard and Afterpay. Note: from Jan 1st 2023, we will no longer be accepting Cash as a payment option.
How long will it take?
Technology is not an exact science, it’s impossible for us to give you a definite time estimate – some jobs take more or less time than expected. If it’s urgent let us know and we will do our best to fit in with you, however we can’t make any promises. Also keep in mind that our workshop jobs are booked in on a ‘first come, first served’ basis, so you will likely need to leave your device with us so we can start it as soon as it’s next in the queue.
* What is your coverage area?
We service the entire Bay of Plenty, however, travel is only free within central Tauranga, Mount Maunganui & Papamoa. We will need to charge for any travel time outside of these areas. Give us a call if you would like a more accurate estimate before booking your job with us.
What about an insurance claim?
We would be happy to assess your device and provide a quote for your insurance claim. Ask us for more information.
Could there be any other costs?
All the prices above cover our time, however it may be necessary to purchase new parts etc which come at an extra cost – rest assured we will always keep you informed and check with you first before proceeding with any additional costs.
*All prices already include GST