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September 2015

The team at iFix Computers are here to help you. If you need some quick advice, you’re having an IT emergency, or just have no idea where to turn next, please call us on 07 574 2891.

Windows 10

Windows 10 has now been available for just over a month and as we expected the upgrade process hasn’t gone smoothly for everyone.  We have been quite busy recovering failed installs, fixing Blue Screen errors, recovering lost data or rolling back to Windows 7 on computers that are just not powerful enough to run Windows 10.
Remember there is no hurry to upgrade. You still have around 11 months to download and install your free copy. If you are not sure that your computer will cope, the team at iFix Computers are happy to check your computer out and let you know if it has enough capacity. You may just need to add some more RAM or a larger hard drive or it may be better to hold off and buy a new computer.
If you are going to upgrade, make sure you have fully updated your Windows 7 or 8 computer and that you have run a recent data backup.
If you are not sure, please call us for advice.

Computer/Phone Scams

Scams are in the news again.
We have had another unsuspecting customer fall victim to a fraudulent Microsoft Support phone call. She couldn’t understand how she got “infected”, but it doesn’t matter what Internet Security software you use, these scams are not malware and the only way to stay safe against this kind of attack is to just know that Microsoft will not call you directly regarding viruses.
If you do get a call from someone telling you that you have a virus, do not give them remote access to your computer and do not give them your credit card details.
The scammers can be quite persistent, and as we have found, they will say your current IT Support people don’t know what they are doing and to not bother calling them.
Ask them for their phone number, hang up and then call iFix Computers for advice. 99% of the time it will be a scam. If they do get access to your PC they will show you a bunch of phoney error messages and alerts and ask for hundreds of US dollars to remove the problems and if you are unlucky they will lock you out of your PC and demand payment.
If it is too late and you have given them your billing details, you will need to cancel your credit card and call your bank to request a charge back stating that you have fallen victim to an online scam.
This can take a few weeks to be investigated but if your bank agrees they should be able to reverse the payment.
Our advice is immediately get in touch with iFix Computers and we can let you know what to do next.

- Jonny Bloore
Owner of iFix Computers

If you have any questions or a suggested topic, please email us at admin@ifixcomputers.co.nz

 



 
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